• Do you ship internationally?                                                                          

No! This website is dedicated to the USA, and We ship exclusively to USA customers from our USA warehouses. 

  • Will there be a shipping confirmation once the order is placed?          

We will update you with a tracking number through email approximately 1-3 business days after you place your order. Some very high demand products might require a little bit more time than that to be shipped.                                                              

  • How long does shipping take?                                                                   

We mostly ship through USPS which usually takes 4  to 9 business days to deliver your orders depending on your state, and your proximity to our USA warehouses.                                                 

  • What is there is a problem with my shipment ?                                                       

This is relatively rare, but If we confirm that the delay with your shipment is unusual, we will resend you a replacement, or refund you. It will be your choice. Your satisfaction comes above all     

  • What if I want to there is an issue my item ?                                                                       

Please simply send us an email, and we will resolve that with you

  • How can I contact you?                                                                     

You can contact us by emailing

info@genbayusa.co

  • Will you be adding more products?                                                                  

We are focused on sourcing the best products our customers, as a result, we are constantly adding new quality products to our store              

  • How do you ensure the quality of your product?                         

We have a dedicated sourcing team that works directly with manufacturers. We test everything before we send it to you.                

  • How to order?                                                                                             

1. Go to the item page of the product that you would like to order. 

2. Click “Add to Cart”                                                                                          

3. Click "Check Out" in the pop up window.

4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method" 

5. Click "Continue to payment method" on the next screen

6. Then fill in your credit card information and click "complete order" to finish the transaction.

  • How to contact you with press inquiries?
Please send us an email through the contact form, and we will get back to you.